1. Overview

At Shreyas Enterprises (shreyasent), customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the conditions under which items can be returned, exchanged, or refunded.

2. Return Window

Customers can request a return or exchange within 3 days from the date of delivery. Items requested for return after this 3-day period will unfortunately not be eligible for a refund or replacement.

3. Eligibility for Returns

To qualify for a return or exchange, your item must meet the following criteria:

• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in its original packaging, with all product tags, labels, and barcodes intact.
• The original invoice or proof of purchase must be presented during the return request.

4. Non-Returnable Items

Certain types of items cannot be returned due to hygiene, safety, or licensing restrictions. These include, but are not limited to, innerwear, personal care items, custom-made or personalized products, and items explicitly marked as "Non-Returnable" at the time of purchase.

5. Damaged or Defective Products

In the unlikely event that you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by sending an email with unboxing photos or videos to shreyasent2021@gmail.com. We will arrange a free replacement or issue a full refund upon verification.

7. Cancellation Policy

You can cancel your order at any time before it has been dispatched from our warehouse. Once the order is shipped, cancellation requests cannot be processed, and you will need to follow the standard return process after delivery.

8. Contact Details

If you have any questions or require assistance regarding returns, exchanges, or refunds, please reach out to our support team at shreyasent2021@gmail.com.